Privacy Policy

Last updated: 26/01/2026

Through Africa (Pty) Ltd (“Through Africa”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used responsibly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and communications.

1. Information We Collect

We may collect and process the following personal information:

  • Full name and surname

  • Email address

  • Phone number

  • Age or date of birth (where relevant to programs)

  • Travel or volunteer-related information provided voluntarily

  • Enquiry details submitted through contact forms

  • Any additional information you choose to share with us

We do not knowingly collect personal information from minors without appropriate consent from a parent or guardian.

2. How We Collect Information

Your personal information may be collected when you:

  • Complete a contact or enquiry form on our website

  • Apply for a volunteer program or travel service

  • Communicate with us via email, phone, or WhatsApp

  • Engage with our services, programs, or partnerships

3. How We Use Your Information

We collect and use your personal information to:

  • Respond to enquiries and provide requested information

  • Assess volunteer or travel applications

  • Arrange travel support and program participation

  • Communicate important updates and information

  • Improve our services and user experience

  • Comply with legal and regulatory obligations

We will only use your information for the purpose for which it was collected, unless otherwise permitted by law.

4. Sharing of Information

Through Africa does not sell, rent, or trade your personal information.

We may share information only when necessary with:

  • Trusted partners or service providers involved in program delivery

  • Accommodation or transport providers (where applicable)

  • Regulatory or legal authorities if required by law

All third parties are required to handle your information securely and lawfully.

5. Data Protection & Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Loss

  • Unauthorised access

  • Misuse

  • Disclosure or alteration

While we strive to protect your data, no online transmission can be guaranteed to be completely secure.

6. Your Rights (POPIA Compliance)

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information

  • Request correction or deletion of your information

  • Object to the processing of your information

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the Information Regulator of South Africa

7. Cookies & Website Usage

Our website may use cookies or similar technologies to improve functionality and user experience. Cookies do not collect personally identifiable information unless you choose to provide it.

You may adjust your browser settings to disable cookies if you prefer.

8. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

9. Changes to This Privacy Policy

Through Africa reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, with the updated date clearly indicated.

10. Contact Us

+27 (0)XX XXX XXXX